Speakers

Pazbi is an international speaker with a background in digital marketing. Having navigated the intersection of growing a business and AI, Pazbi brings a sharp, practical perspective on what it takes to build a resilient business in a world increasingly shaped by artificial intelligence.

Known for making complex ideas accessible and actionable, Pazbi’s approach blends strategic thinking with genuine passion for helping the next generation of professionals find their edge. This talk draws directly from Pazbi's own journey; the lessons learned, the pivots made, and the human qualities that no algorithm has yet come close to replacing.

Russell is a globe-trotting project and change management expert who has spent over three decades helping organisations get things done without losing their sanity.

A former IT project manager in the NHS and Coca-Cola, Russell eventually discovered his talent for turning complex methodologies into practical, human-friendly tools that real people can actually use. He is a committed, proactive management consultant and trainer with a knack for solving problems and keeping teams moving forward.

Today, as Director of QRB Management Consultants, he trains businesses across four continents in PRINCE2, AgilePM, Change Management, ITIL and even DevOps simulations—yes, he can run Apollo 13 simulations in a classroom without anyone needing a spacesuit.

His mission is simple: help small businesses embrace change, stay resilient, and deliver work that matters.

Lucienne is an organisational consultant who challenges businesses to stop treating people as a function and start treating them as their greatest competitive advantage. With over 20 years’ experience across industries, she partners with leadership teams to cut through complexity and build cultures, leaders, and systems that perform.

Her work sits at the intersection of people and performance—shaping high-impact teams, strengthening leadership, and aligning talent with meaningful business outcomes. Passionate about developing future leaders, Lucienne focuses on building capability with intention, supporting steady, grounded growth that lasts. She brings a thoughtful, people-centred approach, turning potential into real, measurable impact.

My career spans more than 20 years, with experience across finance, and commercial customer-facing roles within the airline, telecoms, and consulting industries.

Throughout this time, my work has always been focussed on two things: developing collection and customer strategies by building strong, capable teams. I firmly believe that people—both employees and customers—are the heart of every business.

This approach was central to my work in post-merger integrations and today, I use this extensive, hands-on experience to help organisations understand how to deliver 'moments that matter', both internally and externally.

I do this by helping people, from leaders to front-line staff, develop the essential human skills, processes, customer journeys and attitudes needed to make a genuine impact.

Phillip's entry into Referral Marketing started in 2007, when as a lonely sole trader in the photographic retail industry he joined BNI. In 2011 an opportunity presented itself for Phil and his wife Katrina around Referral Institute a sister company of BNI. Together they out performed every franchise in Europe on Referral Marketing education and implementation.

Phil continued his investment in education becoming a Master Coach in the specific area of Referral Marketing next to Dr Ivan Misner and his now long term coach Dawn Lyons.

He has created opportunity for many and understands the challenges business owners face today with running their companies.
Today he is the lead in his company Inspire Business Community and continues to ensure his clients have the best possible support from the team around him.

Living with Katrina in Bungay, North Suffolk, they have five children between them and seven grandchildren. Phil enjoys fishing, horse riding, and motorcycling. He volunteers as a Community First Responder on behalf of the East of England Ambulance Service and delivers CPR training and fundraisers on behalf of the East of Anglian Air Ambulance.

More information coming soon