Pazbi Zavatzki
Director - Kickass Online
How to become irreplaceable in an AI world
Develop the skills and tools to make you stand out from the competition and not have people say "I can do this with AI".
AI is reshaping every industry, but it can't replace what makes us human. In this talk, we explore how business owners can thrive in an AI-driven world by developing the skills, personal brand, and strategies that no algorithm can replicate. Walk away with a clear 90-day action plan and the confidence to future-proof your business.
3 INSIGHTS you will take away from Pazbi’s session:
01How to set a vision that actually sticks
02Building an action plan you'll follow through on
03Leaving with momentum, not just notesRussell Parker
Director - QRB Management Consultants
The power of a flat cap
Wearing a flat cap says you’re ready to tackle whatever your business throws at you—preferably before it throws it back. Planning & Implementing Change
In this session, we’ll use the “work cap” mindset to make change feel less chaotic and more doable. You’ll learn simple ways to prioritise tasks, keep work flowing, and steer your business through change without losing your cap—or your sanity.
3 INSIGHTS you will take away from Russell’s session:
01Turning your ‘To Do’ list into a ‘Done’ list
02How to prioritize with purpose
03Being able to deliver change into your businessLucienne Muscat
Fractional Chief People Officer
Improving Retention through Authentic Leadership
In a work environment shaped by rapid change and shifting expectations, the people side of business has never mattered more.
This session explores the elements that shape performance, culture, and growth, maintaining highly motivated teams that build stronger organisations and lasting impact.
3 INSIGHTS you will take away from Lucienne’s session:
01Recognise the simple elements that quietly drive employee retention, beyond compensation or perks.
02Notice when complexity masks simple human needs, turning frustration into connection.
03Observe how small leadership choices build trust and motivation, adopting the habit of seeing people before problems.
Greta Rapinett
CX Consultant | Trainer | Speaker
IT IS NOT AN EXPERIENCE BECAUSE YOU SAY SO!
Experiences are not declared from adverts or boardrooms — they are felt by customers, delivered by empowered humans, and earned by leaders who pay attention every single day. Intentionality is the entire game.
Design backwards from feeling, make the strategy real for every employee, fix problems before you investigate them, and treat your CX investments like a long-running practice rather than a quarterly campaign.
The companies that win retention and growth do not win because they said the right words. They win because they kept their promise — quietly, repeatedly, with humans who actually cared.
3 INSIGHTS you will take away from Greta’s session:
01Participants can pick one touchpoint and redesign it around the feeling you want your customer to walk away with.
02Replace one survey or data point in your business with one real customer conversation this coming month — and bring colleagues into the debrief.
03Launch a monthly friction hunt — that quietly compounds into the kind of CX your competitors can't copy.
Phil Burton
Executive Coach
Do you know your numbers?
Why knowing the figures in your business is vital to your SUCCESS!
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